I heard on a podcast recently that Airtable’s template library very rarely delivered new users, despite being seen as the gold class. Our template library did and I worked really hard for couple of years on spinning that flywheel harder.

It’s been a weird week. Currently in the midst of Delta-Covid shutting down Sydney after a nearly a year of being the poster-boy of how to handle a pandemic. I don’t think we were that smug about our long run of no community transmissions, but no doubt I was sometimes when talking to family back home.

Even if you collect customer feedback, it won’t have much value if your survey analysis falls short. From not preparing data correctly to jumping to conclusions based on statistically insignificant data, a lot can go wrong. Thankfully, there are some easy wins.